In addition to providing a comprehensive, beginning to end service, often we can make a significant contribution by undertaking assignments focusing on particular aspects of the experience. For example,
- Client experience + insight surveys
- Consumer journey mapping
- Mystery shopper reviews
- First impressions reports
- Visual + sensory audits
- Visitor experience reviews
- Staff experience reviews
- Supplier experience reviews
- Built environment reviews
- Consumer experience strategy development
- Experience design and development
- Bubble design + development
- Team development (training)
We can also take on the role of consultant consumer experience director overseeing and providing strategic direction for the total CEM process.